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Despite multiple attempts jest to contact the player for further information, no response was received. Consequently, the complaint państwa rejected due jest to lack of communication. The player from Austria had his account at Hellspin Casino blocked after he requested a withdrawal, and all his winnings were canceled. He stated that the closure occurred due owo a previously closed account, despite having a verified and properly used account without any violations.
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However, he had only been able jest to withdraw a part of his total winnings due owo the casino’s maximum withdrawal zakres for no-deposit bonuses. Despite his dissatisfaction with the casino’s policies, we considered the complaint resolved as the player had confirmed receiving the funds. The player from Australia had been consistently losing money over the past four days across all games and believed the casino państwa unfair. We had explained to him that sometimes players might get lucky and sometimes not, as that’s how casinos and casino games operate.
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